Unify - Self-Serve and User Management

Ensim Unify Self-Service Manager allows IT administrators to easily delegate basic tasks to employees, without the need to contact helpdesk.

These self service capabilities can be used with no technical training result in over 30% cost reduction in operations.

The following management tasks are available to employees:

Universal password reset

With 40% of IT time spent on basic maintenance tasks such as password changes, Unify allows employees to easily set-up a password reminder and to update it at will from both the Unify portal as well as the Windows log-on screen.

Self-configuration of email profile

For each new employee or migration to an updated application, IT generally needs to go from desk to desk in order to configure a variety of clients, such as Outlook. Unify provides a user-friendly self-configuration tools allowing employees to easily set-up their own client, and get started right away.

Device Management 

In order to ensure maximum productivity gains as well as increased security, Unify Enterprise Edition comes bundled with comprehensive device management capabilities, allowing employees to easily self-configure their smart phone to the back-end messaging server. Administrators can keep track of devices and remotely kill or wipe a device that may have been lost or stolen in order to ensure the security of the data.

Distribution List Management

Since managing distribution groups requires using native Exchange tools and hence system access, the responsibility for creating and managing distribution groups lies with the Exchange administrator. This is a manually intensive and error-prone tasks taking away a lot of skilled administrator time which otherwise could have been used for some strategic IT initiative.

With Unify, each employee can easily create and manage their own “smart distribution list” – defined based on a directory attribute or a logical combination of several attributes.

Self Service

Each employee can be given access to their own portal, easily managing basic IT tasks and ensuring increased productivity gains within the organization.

Hardware

Intel Pentium 4 processor (1 GHz or faster) with the following:

• 512 MB (or higher) RAM
• At least 20 GB of hard disk space (unless otherwise specified)

Software

• Microsoft Windows Server 2003 R2 operating system (Standard or Enterprise edition). It is recommended that the operating system be freshly installed using default settings.
• Microsoft Exchange 2003 Systems Management Tools Service Pack 2 (SP2) (for Exchange 2003 management)

or

• Microsoft Exchange 2007 Systems Management Tools (32-Bit) (for Exchange 2007 management)
• The following Microsoft Windows components (installed and enabled):
• IIS
• .NET 2.0 framework
• ASP.NET
• SMTP
• NNTP

Support Applications

• MS Exchange 2003 / 2007
• SharePoint Services 3.0
• BlackBerry Enterprise Server

Support Devices

• Windows Mobile
• Blackberry
• iPhone with ActiveSync