Queue Manager

Instant Technologies

Instant Technologies develops software that leverages current corporate investments in enterprise applications through integration of instant messaging.

Product Overview

Features

System Requirements

Queue Manager

Product Overview

Does your company have internal help desks such as support or accounting groups who are constantly bombarded with questions from all parts of the organization? Instant Queue Manager solves this problem by creating virtual queues that sort chat requests and direct them to the next available queue agent.

No internal help desks? How about creating virtual queues for visitors of your company's website. Using STlinks and Instant Queue Manager you can enable customers and potential customers to gain real-time sales or technical support directly through your website.

Instant Queue Manager enables the quick development and deployment of virtual Lotus Sametime instant messaging queues.

Features

Virtual Instant Messaging Queues - Easily create and manage Lotus Sametime based IM queues.
Wizard Based Development - Quickly create Sametime based IM queues with a friendly, easy to use, interface.
Point to Multipoint - instant messaging and presence.
Prioritize - Easily define a list of queue participants. Route incoming request to all queue participants or sequentially by order of priority.
No Programming Required - Let our programmers create the application and extend core functionality. You focus on creating useful instant messaging queues.
No Client Installation - Your users already have a Sametime Connect client on their desktop. That's all that's necessary with the Agent Framework Queue Manager.
Leverage your existing Lotus Sametime Environment - Works with Sametime 3.0 and later.
Mobile Access - Available from mobile devices such as PDAs, or cell phones.
Logging - Database tracks all queue activity.
Efficient - Queues allow the most efficient access to experts to resolve issues immediately.
Agent Flexibility - Agent's appear as a single entity to outside parties, agent's can 'opt out' of a queue at anytime.

System Requirements

Server Hardware Requirements	Operating system - Microsoft Windows CPU -- Intel Pentium III 800 MHz, or higher, recommended. RAM -- 2 GB recommended; 1 GB minimum. Disk space -- 3 GB free disk space recommended; 2 GB minimum. Disk swap space -- 1 GB minimum. Video requirements -- Video card installed. Recommended video display color setting is 16-bit color.
Server Operating Systems	Windows 2000 server Service Pack 4 or later Windows 2000 Advanced Server Service Pack 3 or later Windows 2003 Standard and Windows 2003 Enterprise Editions Service Pack 1 or later Windows XP Professional Service Pack 2 or later
Notes Based Logging	A Domino server 6.5x or later should be available to host the Queue Manager Logging Database. Notes 6.5x or later client must be installed on the system in order to support Notes based logging. A valid Notes ID must also be installed on the system. If HTTP logging is used, then a Notes client is not required on the system