Instant Queue Manager Screen Shots

Queue Manager Sametime Settings

You define the username that the QueueBot will log in as. It is usually a username that you special create in your names.nsf for the QueueBot.

Queue Manager Support Agent Settings

Add support agents to the QueueBot. You can add both a group or an individual. The checkbox next to Bill Bolts denotes him as an administrator

Queue Manager Routing Settings

The different options for routing the requests around to the support agents. In this shot, it is setup to route to the support agents in priority group 5 first, then priority group 4...

Queue Manager Chat Initial Request

On the left, what the customer messaging the bot sees. On the right shows what the support agent sees. Notice how the customer is prompted to enter their question, and it is displayed to the support agent (optional).

Support Agent's Chat

When Bill Bolt's text comes through, his name is exposed to the support agent (optional). Also, when the chat is finished (the customer closes the chat window), the support agent has the option to add additional information to the Chat log which is put in the Notes database.

Queue Manager QLogs Database

Queue Manager QLog ChatLog

This screenshot is of the Chatlog that Bill Bolts and support agent Andrew Brousseau had (chat shown in screenshots 4 and 5).

Queue Manager QLog Activity Report

Visual from the dashboard - shows activity from the month of May.

Queue Manager Chat Agent Options Menu

Options available to an administrator support agent when support agent messages the QueueBot.

Queue Manager STLinks Chat Window

Chat window the customer sees when they message the bot from a web page. The logo and layout are customizable.

Queue Manager STLinks Push URL to Customer

Available to the support agent in and STLink chat - the ability to push a URL to the customer. This shot is of the customer's experience.