Mailscape for BlackBerry Enterprise Server is a unique and innovative systems management tool that provides monitoring and
reporting capabilities that will help administrators ensure that their users wireless mobile devices stay connected.
Mailscape for BlackBerry Enterprise Server includes many features that will help administrators and help desk personnel
monitor and prevent outages. Instead of contemplating where the breakdown in the BES communication cycle occurred, they now will
be able to quickly pin point the root cause of the issue.
“There are many components that are involved in having email successfully delivered to a BlackBerry. Is the issue with a
user’s device, the wireless carrier or the BES server? Mailscape for BlackBerry Enterprise Server takes the guess work out of the
troubleshooting”, said Curtis Blake, Chief Technical Officer of ENow inc.
All too often, help desk personal are notified by the end user because they do not have the appropriate tools to detect and
prevent the problem. Mailscape for BlackBerry will not only help monitor all the vital components of your BlackBerry infrastructure,
but also provide insight into your deployment with its rich reporting capabilities.
Key Benefits For BlackBerry Enterprise Server
For BlackBerry servers specifically, Mailscape monitors these key performance metrics:
- Exchange Link - Monitors communication between the BES and Exchange server. Alerts to problems detected based on
user/server-level thresholds.
- BES Status - Monitors BES worker threads and notifies you of
potential issues that could inhibit mail flow to and from
devices.
- BES Queue - Monitors count of pending messages bound for each device and notifies you of any problems detected based on
user-level thresholds.
- RIM Link - Monitors the SRP connection between the BlackBerry Enterprise Server and RIM network.
- Carrier Status – Detects if a user’s wireless carrier is having an outage.
For BlackBerry servers specifically, Mailscape reports on these key areas:
Has your management asked you to provide a list of all BlackBerry users? Has your procurement department inquired as to how many
of a particular BlackBerry models you have deployed? Do you need to determine the number of users on a specific wireless carrier?
Do all of your devices have the correct IT security policy? If you answered yes to any of the above questions, then you will
certainly see the value and time saved by the reporting features in our solution.
Please contact us today to schedule an overview of the new and exciting features!
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